Terms of service

Shipping and Returns
Because of the digital nature of our products, all sales are final. All designs are for personal use only, re-selling and/or sharing any of these designs is strictly prohibited.

Your order will be emailed to you upon purchase. PLEASE CHECK YOUR JUNK MAIL IF YOU DON'T SEE IT - THE EMAIL WILL OFTEN GET FILTERED TO THERE.

Use of designs on items for sale

The original copyright of these files is owned with all rights reserved by the creator of the original files.

When you purchase or download from Sarah Sew and Sew, you are granted a single-user license of the files to create stitch outs from them.

The ownership of the design stitch files is retained by craftsperson that created them.

The design and graphic files themselves, or any part thereof, cannot be sold, duplicated or shared in any way and are for use by the original purchaser/user only.

The user license covers the following uses:

The user may stitch out the designs on finished projects for personal use, gifts or resale by the original purchaser only. If the finished project items or stitch-outs are displayed for sale online or in a physical location (store), permission from Sarah Sew and Sew is required.

This licensed does not cover mass production without additional permissions.

Transference of these files to any other person or group is strictly prohibited.

You may not lend, give or sell the files to anyone else EVER. You may not change, add to, delete parts of, or alter the files and then call them your own.

You cannot send them via email or by any other method to another embroiderer to be split or changed in any way. If alterations to designs are required please contact us.

Design File Formats
You will receive your purchased design in all the following file types: DST, EXP, HUS, JEF, PES,VIP, VP3,and XXX. I do not offer any other file types, however there are many free file conversion programs available for use.

Design Picture Use
You may not use any of our photos of designs or our finished products without our permission on your website/ company information.

FAQ's

My machine/computer won’t read the files I have downloaded:
I get this message ALOT, particulary from Brother PE users. I make all of my designs to fit in the hoops stated:
i.e. 4x4, 5x7, 6x8 etc. If your machine isn't reading the design it is because your hoop is slighly smaller than the stated size, i.e. 3.9 or even as small as 3.85-3.8 in some cases. If you are having this issue with our designs you are likely to have the same issue with a lot of designers. We would recommend you acquire some software to shrink the design slightly (not too much and never more than 20%) so it will fit in your hoop. We are not able to resize designs that don't fit in your hoop because it is smaller than the stated design size. There is various free or low cost software available to do this. Some we would recommend are Sew What Pro and Buzz Edit.