T&Cs / FAQs
Shipping and Returns
Because of the digital nature of our products, all sales are final. All designs are for personal use only, re-selling and/or sharing any of these designs is strictly prohibited.
Your order will be emailed to you upon purchase. PLEASE CHECK YOUR JUNK MAIL IF YOU DON'T SEE IT - THE EMAIL WILL OFTEN GET FILTERED TO THERE.
Use of designs on items for sale
The original copyright of these files is owned with all rights reserved by the creator of the original files.
When you purchase or download from Sarah Sew and Sew, you are granted a single-user license of the files to create stitch outs from them.
The ownership of the design stitch files is retained by craftsperson that created them.
The design and graphic files themselves, or any part thereof, cannot be sold, duplicated or shared in any way and are for use by the original purchaser/user only.
Design File Formats
You will receive your purchased design in all the following file types: DST, EXP, HUS, JEF, PES,VIP, VP3,and XXX. I do not offer any other file types, however there are many free file conversion programs available for use.
Design Picture Use
You may not use any of our photos of designs or our finished products without our permission on your website/ company information.
My machine/computer won’t read the files I have downloaded:
I get this message ALOT, particulary from Brother PE users. I make all of my designs to fit in the hoops stated:
i.e. 4x4, 5x7, 6x8 etc. If your machine isn't reading the design it is because your hoop is slighly smaller than the stated size, i.e. 3.9 or even as small as 3.85-3.8 in some cases. If you are having this issue with our designs you are likely to have the same issue with a lot of designers. We would recommned you aquire some software to shrink the design slightly (not too much and never more than 20%) so it will fit in your hoop. We are not able to resize designs that don't fit in your hoop because it is smaller than the stated design size. There is various free or low cost software available to do this. Some we would recommend are Sew What Pro and Buzz Edit.
I can see your designs in a google search however when I click through it just goes to the home page:
Some designs in the store are restricted to members only. If you create an account and ensure you are logged in you will be able to view and purchase all designs.
Can I sell items I've made using your designs?
We do not personally have an issue with you using our designs for items you have made to sell provided they are not being mass produced (i.e. handmade, boutique items only). However, we cannot grant licence or permission for you to sell licenced designs. Only the owner of the original intellectual property can do that. We are not qualified to offer advice on whether you should or should not do this and you should seek your own independent advice from a person qualified to give it.
If you have any questions not covered here please feel free to contact me.
Thank you, Sarah Sew and Sew